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Customer Service

Shopping Infos

Ordering your favorite products from Anilu online store is a quick and pleasant experience.

All you have to do if you want to buy Anilu's fashion items is to register by creating a new account or login to your existing account. Now you can choose from the most beautiful Anilu's outfits and you will be guided step by step.

Choose your favorite product or products carefully by selecting all the details of size, color and other specifications and add them to your shopping cart.

In exclusive Anilu offers you, for certain products, the concept Made to Measure. In this way, you can order the garment you want, which will be made as indicated by you, to perfecty fit your figure.

After you have finished shopping, you will receive an automatic summary order message on the e-mail address you have used to register. Within 24 hours we will contact you by mail, phone or SMS to confirm your order. When the product is shipped you will receive a second email with order status.
 
Payment
 
You can pay for your order by credit/ debit card or by payment order.

PAYMENT BY CREDIT CARD OR DEBIT CARD - In our checkout – step "payment" – please select "credit card". We accept VISA and MASTERCARD payments. All transactions are processed in maximum security directly by Mobilpay, using the 3-D security programs. There is no extra charges for these payments. It's easy, fast and convenient. Anilu.ro not ask, do not use or retain any information about the cards used to pay online. You can pay online with your personal or company card, directly on our site. 
              
Online payments
  • Payment using debit/credit card (Visa, Visa Electron, MasterCard, Maestro)

  • Flexible vendor payment terms

  • Multicurrency vendor payments

  • Vendor payments to multiple bank accounts

  • Instant Payment Notification

Antifraud system

  • 3-D Secure Vendor & Shopper Protection

  • Expert Fraud Checking System

  • Automatic filters for suspicious transactions



PAYMENT ORDER - Our operators will generate and send by e-mail your invoice. Using the invoice you can make the payment order on Anilu store's bank account. Only after receiving the payment order, the products you ordered will be shipped. Orders paid for by Bank Transfer Payment require up to 5 business days for payment processing. Orders will be automatically cancelled if your payment is not received within 30 calendar days of the date the orders are placed.
Please transfer your payment to:
Beneficiary Name: S.C. MARSALA CREATIVE SRL-D
Address: Str. Tismana 619, Tismana, Gorj, Romania
Bank Name: Banca Comericala Romana
Bank Address: Bulevardul Regina Elisabeta 5, Sector 3, Bucuresti, Romania
IBAN: RO59RNCB0149148832560001
SWIFT code: RNCB RO BU
BIC code: RNCB
 
Shipping and Delivery
 
Under normal circumstances, delivery time is 24 working hours from confirming your oder (on the phone, e-mail or SMS). In some cases, if the products you have ordered are not in stock, the duration of shipment may vary. In this case, a consultant will inform you via phone or e-mail when your order will be shipped and delivered.

We ship WORLWIDE via TNT. For international orders go to www.tnt.com or TNT TrackerTrack & trace your order with the AWB number provided in your email. 

Delivery around the world (Europe, North and South America, Australia, Asia, Africa via TNT.

We deliver around the world in 1 to 3 working days; Some destinations may imply additional shipping rates, that you'll be notified of during the ordering process.
Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note that duties for your country will be applied and invoiced separately through our courier. The customer is responsible for all applicable custom duties and taxes for orders shipped outside the EU. This will be a separate charge invoiced by our courier.

Delivery in Romania via FAN COURIER.
The package goes directly to your address in a short time (24-48 hours, weekdays). Postage costs: Free Shipping for orders exceeding 450 RON. For orders less than 450 RON we charge a shipping fee of 18 RON. 

If the package can not be delivered (the recipient does not respond, the specified address is wrong, etc.), you will be contacted by the courier company representative. The package will remain in the area three days and will be returning to Sender. For products that are not in stock or are manufactured using your sizes for Made to Measure service the delivery time is between 2 and 4 weeks.

We are not responsible for delayed shipments, loss, destruction, damage, non-delivery or wrong delivery of a shipment or parts of it if it is generated by situations or circumstances beyond our control.

For any other questions please contact us on e-mail on office@anilu.ro or call us at +4 0734 677 337.
 
Returns
 
According to the legislation on the legal regime of distance contracts "Consumers have the right to notify in writing to waive the purchase without penalty and without giving any reason, within 14 days after receiving the product."

We gladly accept returns and exchanges within 14 days of receipt. The customer is responsible for additional shipping costs. Returns received outside the above time frame are not to be accepted.

In the situation mentioned above, you can return within the period specified above the product purchased in the original packaging, without showing any sign of damage or wear. Goods must be returned in their original packaging. By opening the individual packages that were delivered goods ordered means that you agree to these terms of use and that the products match your requirements.

Anilu agrees to repay the amounts received for goods returned within maximum 14 days from the date of contract termination. Depending on the condition of the returned product, Anilu.ro will decide whether reimbursement may be accepted.

Products ordered in other sizes other than the standard or through the Service Made to Measure make an exception and can not be returned! We also do not accept returns or refund request for sale items.

Please note that we can only exchange an item for the same item in a different size. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item for a different size only once. Thereafter, the customer is responsible for additional shipping costs.

The merchandise must be returned along with the completed Returns Form that was included with your order. Please note that unidentified returns/exchanges will be returned to the sender.

The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. We are not responsible for damaged or lost packages.
DOWNLOAD RETURN FORM
 
Privacy Policy
 
This privacy policy sets out how anilu.ro uses and protects any information that you give anilu.ro when you use this website. anilu.ro is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. anilu.ro may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

name

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at office@anilu.ro

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 
COOKIE NAMECOOKIE DESCRIPTION
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID.
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
 

 

Terms and Conditions
 
INTRODUCTION

Using (visiting or purchasing products) from this site implies acceptance of these terms and conditions. For use Anilu.ro site in best conditions, it is recommended to read carefully the terms and conditions. Anilu.ro reserves the right to make changes to these provisions without further notice. The most recent version of the Terms and Conditions can be read anytime using the link "Terms and Conditions" at the bottom page of the site.

COPYRIGHT

The entire content of the website www.anilu.ro (hereinafter Anilu.ro) - images, text, graphics, icons, graphics, scripts, programs - is owned by Anilu.ro and is protected by copyright and intellectual law. Using any of the contents listed above without Anilu.ro consent is punishable under the laws in force.

TRADEMARKS

Anilu.ro guarantees the user limited access, only for personal interest, on this site and does not confer the right to download or modify part or all of the site Anilu.ro, to reproduce part or all of the site, to copy, to sell/resell or exploit the site in any manner, for commercial purposes or contrary to the interests of society, without written consent.

COMMENTS, COMMUNICATIONS AND OTHER DATA/INFORMATION

Those who access / visit the site can comment and do any other communications; can submit suggestions, ideas, questions or other information, so long as the content is not illegal, obscene, threatening, defamatory, does not in any way disturb the privacy of others, do not violate intellectual property rights, does not contain viruses, texts targeting various promotional campaigns, chain letters, mass emails or any other form of spam. People who use a fake e-mail or will transmit electronic messages or other communications on behalf of another individual or entity or on behalf of any other person will be punished in accordance with laws. Anilu.ro has the right (but not the obligation) to remove any such content identified on site. Anilu.ro will not be responsible and will not be liable to any compensation for any damage caused by such communications. When sending or posting materials/documents it shall be considered that the user gives Anilu.ro and affiliates / associates its non-exclusive, unrestricted, free, irrevocable and re-use, reproduce, modify, adapt, publish, translate, create derivative works and the right to distribute, to present this content anywhere in the world, by any means. It guarantees also Anilu.ro and affiliates/associates or those who have the right to retransmit license the right to use the name you associated with such content. User warrants that it has all rights to the content that we display on the site or transmit by any means, so, using such content will not cause injury to any person.

INFORMATION SECURITY

This site uses security measures against loss, misuse or alteration of information that is in control of the company. Anilu.ro does not assume responsibility for the loss of information caused by errors in software that is designed and hosts the website. Also Anilu.ro is not responsible for errors in server security hosting the site.

PRIVACY POLICY

All information provided by customers of www.anilu.ro site will be used exclusively for the purpose for which it was provided, namely for order processing, and will not in any way be alienated by a third party. Minimum personal information required to process an order are: name, shipping address / billing, phone, e-mail.  If you choose to benefit from the facilities offered by the website Anilu.ro (Track Order / Delivery Orders) and create an account you are advised not to alienate the site login (email address, password). If for whatever reason you wish to not receive certain information, to modify certain personal information previously provided, or to be removed from our database please send us an e-mail to office@anilu.ro. Personal data will be transmitted to the authorities only if their request is justified under the law. Anilu.ro can not be held responsible for any loss or copying of the information by unauthorized individuals through the use of equipment or software to intercept.

LEGAL CONDITIONS

The site www.anilu.ro (called Anilu.ro) operates under the law of the Romanian State and is managed by MARSALA CREATIVE SRL-D registered in the Trade Register Nr. J18/749/2015, CUI 35367426, based in the city Tismana, Tismana 619 Street.

Contacts:

E-mail: office@anilu.ro

Phone: +4 0734 677 337

PRINTING ERRORS

Anilu.ro and its suppliers assume no responsibility for misprints or display in terms of prices, features, pictures etc. In the event that the price of the product or some features of the product were wrongly entered in our database or displayed incorrectly, and the delivery was not made yet, our society allocates its right to cancel the delivery of the product and inform the customer as shortly about the error occurred.

SHIPPING AND DELIVERY

Under normal circumstances, delivery time is 24 working hours from confirming your oder (on the phone, e-mail or SMS). In some cases, if the products you have ordered are not in stock, the duration of shipment may vary. In this case, a consultant will inform you via phone or e-mail when your order will be shipped and delivered.

Delivery in Romania

The package goes directly to your address in a short time (24-48 hours, weekdays).

Postage costs:

Free Shipping for orders exceeding 450 RON. For orders less than 450 RON we charge a shipping fee of 18 RON.

Delivery around the world (Europe, North and South America, Australia, Asia, Africa)

We deliver around the world in 1 to 3 working days; 

If the package can not be delivered (the recipient does not respond, the specified address is wrong, etc.), you will be contacted by the courier company representative. The package will remain in the area three days and will be returning to Sender. For products that are not in stock or are manufactured using your sizes for Made to Measure service the delivery time is between 2 and 4 weeks.

We are not responsible for delayed shipments, loss, destruction, damage, non-delivery or wrong delivery of a shipment or parts of it if it is generated by situations or circumstances beyond our control.

RETURNS

According to the legislation on the legal regime of distance contracts "Consumers have the right to notify in writing to waive the purchase without penalty and without giving any reason, within 14 days after receiving the product.

We gladly accept returns and exchanges within 14 days of receipt. The customer is responsible for additional shipping costs. Returns received outside the above time frame are not to be accepted.

In the situation mentioned above, you can return within the period specified above the product purchased in the original packaging, without showing any sign of damage or wear. Goods must be returned in their original packaging. By opening the individual packages that were delivered goods ordered means that you agree to these terms of use and that the products match your requirements.

Anilu agrees to repay the amounts received for goods returned within maximum 30 days from the date of contract termination. Depending on the condition of the returned product, Anilu.ro will decide whether reimbursement may be accepted.

Products ordered in other sizes other than the standard or through the Service Made to Measure make an exception and can not be returned! We also do not accept returns or refund request for sale items.

Please note that we can only exchange an item for the same item in a different size. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item for a different size only once. Thereafter, the customer is responsible for additional shipping costs.

The merchandise must be returned along with the completed Returns Form that was included with your order. Please note that unidentified returns/exchanges will be returned to the sender.

The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. We are not responsible for damaged or lost packages.

DISPUTES AND CONFLICTS

Any conflict between Anilu.ro and customers is to be solved amicably by agreement between the two parties. If this is not possible Romanian legal provisions shall apply in this area.

ISSUES OF INTELLECTUAL PROPERTY RIGHTS

If you wish to report problems related intellectual property rights, you can write to: office@anilu.ro

FINAL PROVISIONS

If any of the above will be found null and void, regardless of the cause, this clause shall not affect the validity of the other clauses. With buying and ordering, customer accepts the terms and conditions of use objections, their value being the same as a valid contract.